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Business Spotlight December 2022

December 5, 2022
Diamonds Rock
Diamonds Rock

Business Name: Diamonds Rock

Owner: The Lane family (Mike, Holly, Jessica, Brian)

Business Description: Factory Direct Jewelry Retail Store

Address: 5017 Cooper Rd. Cincinnati, OH 45242

Telephone Number: (513) 793-7772

Website: www.diamondsrock.com and Instagram is @diamondsrockjewelers

 

What is your favorite part of your job? 

-       We love creating. Everyday there is a new piece to design and a new story to tell. Creating everything from jewelry, to content, to showroom displays, to events, we love creating.

What are the three most important things about your business?

-       We are a multi-generational family-owned business. Our employees and our customers all feel like they’re a part of our family. Our goal is always pass along the best values and highest quality product to our customers.

If you could explain your business in the simplest way, how would you?

-       Diamonds Rock is a family owned and operated business that takes pride in taking care of our customers. We are a jewelry manufacturer that sells all over the country and passes along our amazing values and products to our wonderful retail customers. Not only do we sell around the country directly to jewelry stores, we create and manufacture our own products in our onsite factory that creates, repairs, and customizes all the product you see in our showroom!

What is the key to your success?

-         Our key is success is that we treat every single customer as a friend. Beyond our products, we really take our customer services very seriously. We are a relationship-based sale and continue to grow by going above and beyond for every person that walks in our door.

What is one of your favorite client stories?

-       Recently we had a customer come in to customize a piece that incorporated her stones from her wedding set and her late husband’s name. We worked together on the design and when she picked up the piece, we were all in tears. Their love story was beyond, and we felt honored to be apart of this process with her. We have a ton of amazing moments with our clients, but something about this made us all feel their love.