Montgomery Chamber of Commerce

Business Spotlight February 2019

Posted on: January 31, 2019 11:00 am

The Basement Doctor of Cincinnati

The Basement Doctor of Cincinnati are a waterproofing, foundation repair and concrete lifting company. They are a part of the Basement Systems Network of dealers who have been in business since 1987. The Basement Doctor of Cincinnati serves the Greater Cincinnati and Dayton area. They offer a free in-home estimate to homeowners.  Let them change your basement or crawl space from wet to wonderful, your foundation from cracked to correct.


Owner: Bobby Miles

Team Member: Elaine Barnett, Marketing Director

Address: 10690 Loveland Maderia Rd, Loveland, OH 451040

Phone: 1-513-554-0555



Get to know Elaine Barnett, Marketing Director

What is your favorite part of your job?

My favorite part of my job in Marketing for The Basement Doctor is getting to show off the work that we do on our website and social media.  I also love hearing feedback from customers and sharing that with the people who did the job-Sales, Service, Technicians, Office Staff etc.  It takes the whole team to do the jobs for our customers.

If you could explain your business in the most simple way, how would you?

We can take a basement that has water leaking into it and waterproof it.  Then the basement can then be used for extra living space or storage without having to worry about water ruining things or having a musty smell.  We can take a musty wet crawl space and encapsulate it making that space drier and healthier for the family also.  A bowing wall can be supported and possibly straightened with the patented products from Basement Systems.  We can also lift a concrete slab using Polylevel “foam” back into place without the homeowner having to tear it out and replace it with new concrete. 

What are some of the challenges you have on your job sites?

One thing I have noticed that many of our jobs present unseen challenges, but are handled so well by our entire team.  The managers, technicians and owner make it right when those circumstances happen.  I think it speaks volumes for the company and the employees (who are like family) that work here.

What is the key to your success?

I think one of the keys to success at The Basement Doctor is the genuine concern that the job is done well, and the homeowner is happy with it. 

If you could change one thing about the world what would it be?

If I could change anything in the world it would be that people would not worry about the things that are not all that important and focus on the things that are important-our family and friends, our health etc.

If you could instantly be talented at anything what would you choose?

I would love to have the talent to make people laugh.  Laughter as they say is the best medicine and sometimes all you need is a “good laugh."

What is one of your favorite quotes?

One of my favorite quotes says “The devil whispered in my ear “you are not strong enough to handle the storm, but today I whispered in the devils ear “I am the storm”. 

Name one short term goal.

To convey to our customers and potential customers that we are a company of integrity and honesty and we care about our customers.

Best advice anyone has given you?

My Mom used to always tell me to “be the best at what ever you do.If you are the dishwasher, be the best dishwasher they have ever seen”.  I try to live by that the best that I can and have raised my two grown kids to do the same. 

Describe yourself in three words.

Loyal, honest, Hard-working.

What is your favorite hangout spot in Cincinnati?

I love to be down by the river.  One of our favorite spots to go in the summer is the Cabana by the River.

What is your favorite Cincinnati Area Sports Team?

Cincinnati Reds.

What is your favorite place to eat in Montgomery?

Montgomery Inn.